AccuraCast reports receiving an email from the Google Dublin office that they are cutting all AdWords agency support. He wrote:
Google AdWords’ Dublin support team sent out an email to their agency partners, yesterday, stating that dedicated account management support for agencies will be stopped in the new year.
I have emailed Google for confirmation and will let you know more details as soon as I get them.
We do know that in December of 2009, Google reportedly made huge cuts to their agency support. Since then, I have not heard much more on the topic until now.
As AccuraCast said in the Search Engine Watch Forums, is this also happening in other countries? I am not sure.
Brian from the forums said his AdWords representative told him they are “off-shoring most of their agency reps to India.” He added, “All questions are filter to the appropriate teams, instead of just getting responses from your representative.” He said this is the path Google has been going in the US.
In the comments on Frank Watson’s post David Rothwell posted part of the email he received:
Announcing an Enhanced Agency Service Model – Effective January 1st 2011
Your accounts will still be managed across London and Dublin, as they are now, but you will have a single agency team managing your business here in London who will support all your activity with Google across both offices.
So it is not clear exactly what will be changing and I hope to clear it up soon.
Forum discussion at Search Engine Watch Forums and Sphinn.
